Returns & Refunds Policy

At Nozvulshop, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help with our Returns & Refunds Policy.

1. Return Eligibility

We accept returns within 30 days of receiving your order. To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must include all original packaging, tags, and accessories.

• You must provide proof of purchase or order details.

Items that are damaged, used, altered, or missing original packaging may not be accepted for return.

2. Non-Returnable Items

Certain products cannot be returned for safety, hygiene, or personal-use reasons, including:

• Personal care and hygiene products that have been opened

• Items damaged due to misuse or improper handling

• Gift cards or promotional items (where applicable)

3. How to Request a Return

To start a return, please contact our customer support team with:

• Your order number

• The reason for your return

• Photos or videos of the item if there is a defect or damage

Once your return request is reviewed and approved, we will provide instructions on how to proceed.

Email: support@nozvulshop.com

Please do not send items back without contacting us first.

4. Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for your bank or payment provider to complete the transaction.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

We will review the issue and provide a suitable solution, which may include a replacement or refund.

6. Exchanges

If you need to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to product availability.

7. Late or Missing Refunds

If you have not received your refund after the processing period:

• Check your bank account again.

• Contact your payment provider.

• Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

8. Cancellation Policy

Orders can only be canceled within a limited time after purchase and before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow our return process.

9. Changes to This Policy

Nozvulshop reserves the right to update or modify this Returns & Refunds Policy at any time. Changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

Email: support@nozvulshop.com

Thank you for choosing Nozvulshop. We appreciate your trust and are committed to providing quality products and excellent customer service.